Kanha Universe – Frequently Asked Questions

1. What makes Kanha Universe’s Kanha Ji unique?
Each Kanha Ji is handcrafted with premium detailing and devotion. The built-in voice box plays sweet divine messages, bringing a spiritual presence into your home or gifting experience.
2. Does Kanha Ji speak? How does it work?
Yes.
• Remove the white safety ribbon from the voice box behind Kanha Ji.
• Press the button gently.
• Kanha Ji’s divine voice will play instantly.
3. Is Kanha Ji safe for children?
Yes, Kanha Ji is made with child-safe, high-quality materials. Gentle handling is recommended because of the internal voice mechanism.
4. Do you offer discounts or festive offers?
Yes, special offers are shared occasionally. Subscribe on the website or follow our social platforms for updates.
5. Do you ship across India?
Yes, we offer reliable Pan-India delivery.
6. How long does delivery take?
Dispatch in 2–4 working days, delivery in 4–7 working days depending on location.
7. Do you offer international shipping?
Yes, international shipping is available. Charges vary by country and weight.
8. What is your return policy?
Due to the devotional nature of Kanha Ji, returns are not accepted unless the product arrives damaged or defective.
9. What if my Kanha Ji arrives damaged?
We offer hassle-free replacements. Share an unboxing video/photos within 24 hours of delivery.
10. Is Kanha Ji washable?
Yes. Wash gently with mild care. Keep the voice box area dry and allow Kanha Ji to fully dry before use.
11. How do I care for my Kanha Ji?
• Keep away from harsh sunlight
• Handle gently
• Clean with a soft cloth
12. Can the voice box be replaced?
Yes. We offer servicing or replacement if needed.
13. Do you offer customized voice tracks or attire for Kanha Ji?
We offer only devotional voice tracks. Seasonal custom attire may be available.
14. Is Kanha Ji suitable for gifting?
Absolutely. Kanha Ji is a universal gift for every occasion — festivals, weddings, inaugurations, birthdays, baby showers, and more.
15. What payment methods do you accept?
UPI, Credit/Debit Cards, Net Banking, Wallets, and bank-dependent EMIs.
16. How can I contact customer support?
📞 +91 75060 79777